Residents
Information, useful contacts and emergency details for residents at Christopher Boone's Court
Residents' Handbook
The Residents' Handbook sets out useful information about Boone’s Home’s and its general administration and management. It also explains your responsibilities as a resident. Please do not hesitate to speak to the Policy and Operations Officer (Almshouses) if you need further information on any matters.
Report a repair
One Housing Group are responsible for the built fabric of your dwelling, and for all issues arising up to the front door of your dwelling and for the heating/hot water supply inside your dwelling.
Please use the One Housing Group ‘Customer Contact Centre’ helpline in relation to any of the following:
• Blocked drains
• Problems with electricity supply to your dwelling
• Problems with heating or hot water supply to your dwelling
• Problems to do with the built fabric of your dwelling, eg a broken window.
The One Housing Group Customer Contact Centre number is
0300 800 1630
Open Mon-Fri 9am to 5.30pm and Sat 10am to 1pm
020 8979 2220
for emergencies out of office hours
In relation to problems affecting the inside of your dwelling, which are NOT listed above
Contact the Policy and Operations Officer (Almshouses), who is an employee of Merchant Taylors’. They can be contacted on 020 4511 6301 or by email at almshouses@merchant-taylors.co.uk.
For anything to do with the Christopher Boone’s Court site apart from your dwelling
Please speak to One Housing’s Resident Services Property Manager, who works in the office on the garden level.
Routine Repair Times
We will attend and complete the repair within 28 working days.
Examples of routine repairs:
- Minor repairs to joinery
- Faulty bathroom sinks and toilets.
For routine repairs, we will usually try to group together a number of repairs actions onto the same date so that the contractor can deal with a number of flats on the same day.
Emergency Repair Times
For emergency repairs which are the responsibility of Boone's Homes, and not One Housing Group, an operative will be contacted immediately and will attend to the emergency as soon as possible.
In terms of the general maintenance of your home, residents are responsible for the following:
- keeping it clean and in good condition
- reporting repairs as soon as you become aware of them
- insuring your home possessions
- giving us access to your home to carry out repairs or any other essential work
- all repairs to your own belongings.
For anything relating to your accommodation charges (‘WMC’)
The Charities Accountant at the Merchant Taylors’ Company
Telephone 020 4511 6285 (explain you are an almshouse resident, and ask to be put through to the Charities Accountant).
For all other queries
In an emergency: The Community Alarm Service at any time of day or night
Press the button on your individual pendant or wristband, or the button next to your front door.
Making a Complaint
We aim to provide a responsive service to our residents. Your comments about our service are always valued as there is no-one better placed to identify the things that we can do better for you.
So, whilst we hope you never need to make a complaint, we do have a procedure in place which enables you to do this. We will investigate and respond to all complaints fairly and efficiently according to our Complaints Policy.
Our Accommodation
Christopher Boone’s Court is designed to facilitate residents’ changing needs as they age. Each floor can be accessed via lifts and all flats are wheelchair accessible
Events and Activities
There are also lots of opportunities to get involved in the active community through a regular programme of residents’ social events
Apply Now
You can apply for a flat if you are aged 57 or above, have limited financial assets, and are able to live independently. The flats are suitable for single people or couples. If a couple applies for a flat, both people must be aged 57 or over