Tenant Satisfaction Measures

The Tenant Satisfaction Measures (TSMs) have been introduced by the Regulator of Social Housing in England to assess how well landlords are doing in providing good quality homes and services.

There are 22 measures. 12 of these measures come directly from one of our customer feedback surveys, 10 come from information we hold in our systems on our operational activity.

These measures have been designed to drive up standards and improve the quality of social housing by ensuring housing providers are accountable for the services delivered to customers.

Our results

At Boone's Homes we are committed to providing the best possible service and quality housing to our residents.

Any feedback received as part of the Tenant Satisfaction Measures is listened to and used to improve services.

Click here to read the results of the Tenant Satisfaction Measures: Results for reporting year 1st August 2024 to 31st July 2025

We are pleased to report that the overall satisfaction with the service provided by Boone's Homes is 96%.